Refund Policy

Arthur Swift Communication Ltd offers a 30-day money-back guarantee on services purchased through this site.

Refund period

If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date. This applies to both single engagements and the first month of a monthly retainer.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one:

• visit paddle.net and enter the email address used at checkout, or
• email us at info@arthurswift.co.ke and we will raise the request on your behalf.

Approved refunds are returned to your original payment method. Your bank or card issuer may take a further few working days to show the credit.

Cancelling a monthly retainer

You can cancel a monthly retainer at any time and you will not be billed again. Cancellation takes effect at the end of the period you have already paid for, and your client portal stays open until then.

Questions

Write to info@arthurswift.co.ke and we will respond within two working days. See also our Terms & Conditions.