Terms & Conditions

These terms govern your use of the Arthur Swift Virtual Office platform and the communication services provided through it. The services are supplied by Arthur Swift Communication Ltd (“Arthur Swift”, “we”, “us”), a company registered in Kenya. When you purchase or use our services, you are contracting with Arthur Swift Communication Ltd.

1. Acceptance

By creating an account, purchasing a service, or continuing to use the platform, you agree to these terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind that organisation. If you are contracting as an individual, you confirm you are of legal age to do so.

2. The service

Arthur Swift provides political campaign management and messaging, executive coaching and public speaking, media buying, placement and production, speaking opportunity placement, leadership and governance training, and strategic communication advisory. The platform gives clients a portal to review briefs, contracted objectives, daily progress logs, booked activities and delivered work, and gives our team a workspace to execute that work.

3. Your account

• You must provide accurate registration information and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• Access to client material is limited to the account holder and the Arthur Swift personnel assigned to the engagement.

4. Acceptable use

You must not misuse the platform. In particular, you must not:

• use it for any unlawful purpose, or to commission unlawful communication work;
• engage in fraud, impersonation, or unsolicited bulk messaging (spam);
• infringe the intellectual property or privacy rights of any person;
• interfere with the security or integrity of the platform, including introducing malware, probing or scanning it, or scraping it by automated means.

5. Intellectual property

Arthur Swift retains ownership of the platform, its software, documentation, methodologies and branding. You are granted a limited, non-exclusive, non-transferable right to use the platform for the duration of your engagement. You must not reverse engineer it, resell or redistribute access to it, or circumvent its technical limits. Ownership of deliverables produced for you is governed by your engagement letter or contract.

6. Your content

You retain ownership of the briefs, documents and material you supply. You grant us a limited licence to host and process that material solely to deliver the services. You confirm you have the rights necessary to supply it.

7. Payment, billing and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, currency, invoicing, cancellation and refund mechanics are governed by the Paddle Buyer Terms. Monthly retainers renew automatically until cancelled; single engagements are charged once. See our Refund Policy.

8. Service level

We work to keep the platform available and accurate, but we do not guarantee that it will be uninterrupted, error-free, or free from delay. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

9. Advisory disclaimer

Our coaching, training and advisory outputs are professional communication counsel. They are not legal, financial, tax or electoral-law advice, and outcomes of any campaign, appearance or placement cannot be guaranteed. Decisions you take on the basis of our counsel remain your responsibility.

10. Suspension and termination

We may suspend or terminate access where there is:

• a material breach of these terms;
• non-payment of fees due;
• a security or fraud risk to the platform or to other clients;
• repeated or serious violation of the acceptable use rules above.

On termination your portal access ends. On request within 30 days we will provide an export of the deliverables and records held for you, after which we may delete them in line with our Privacy Notice.

11. Liability

Our aggregate liability arising out of or in connection with the services is limited to the fees you paid in the twelve months preceding the claim. We are not liable for indirect, consequential or special losses, including loss of profits, data, goodwill or reputation. Nothing limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

12. Indemnity

You indemnify Arthur Swift against claims arising from the material you supply, your unlawful use of the services, or your breach of these terms.

13. General

You may not assign your agreement without our consent; we may assign ours on a merger or sale of the business. Neither party is liable for failures caused by events beyond reasonable control. These terms are governed by the laws of Kenya and the courts of Kenya have exclusive jurisdiction, without prejudice to mandatory consumer rights in your country of residence.

14. Contact

Arthur Swift Communication Ltd — info@arthurswift.co.ke. For billing and refunds you may also contact Paddle at paddle.net.